6th December 2017
During the busy festive season, knowing what is allowed and what is not allowed before you travel - will save you time and inconvenience and make your journey more enjoyable. Wrapped Presents: Guernsey Airport: Wrapped Christmas presents are not exempt from the current aviation security measures, and are subject to searching and screening measures by Guernsey Airport security staff. We advise…
4th December 2017
Aurigny has been ranked the world’s third best short haul airline in the 2017 Telegraph Travel Awards, thanks to the positive feedback of our customers. Finishing the year on a high, Aurigny was the highest ranking British airline, and came just behind Swiss and Icelandair in the standings, compiled by the UK newspaper. It comes less than a year after Aurigny scooped second place in…
1st December 2017
The best gift is spending quality time with friends and family. Spoil someone with an Aurigny flight voucher and share the joy into 2018. Vouchers can be purchased in any amount, used all at once or spread across many flights. To purchase call 01481 266465 (Guernsey) or 01481 822886 (Alderney) or visit the Guernsey Airport Ticket Desk.
1st December 2017
Winter sale - up to 20% off 'Just Fly' seats* Save up to 20% off 'Just Fly' seats when you fly from Guernsey to Jersey or Southampton. Whether it’s to catch up with friends and family over Christmas, a New Year escape or just an excuse for a getaway, book now for travel between 15 Dec 2017 and 31 Mar 2018. Blue Islands is a Flybe franchise partner; this offer can be booked at flybe.com. Flights…
30th November 2017
A new initiative is being launched by Guernsey Airport this Friday which will help staff discreetly identify travellers who may require additional support. The ‘Hidden Disability Lanyard’ scheme recognises that travelling can present particular challenges for people dealing with a range of conditions. Staff working for the airport or airlines have been trained to look out for specially…
Accessibility Contact Information
The airport forecourt staff are available to assist you when you arrive at the airport. If there is a requirement, they can assist you to the check-in desks.
From the check-in desks to when you board the plane, assistance is provided by the airline you are travelling with.
Please notify the airline of the assistance you will require at least 48 hours prior to your departure, but ideally when you book your flight. Any queries about your accessibility requirements should be directed to the airline that you are travelling with.
Aurigny
Telephone: 01481 267267
Monday to Sunday: 08:00 - 18:00
Blue Islands
Telephone: 01234 589200
Monday to Friday: 09:00 - 17:00
Saturday and Sunday: 10:00 - 16:00
British Airways
Telephone: 0800 408 1100
Monday - Saturday: 09:00-17:00
Telephone Minicom: 0345 700 7706
Monday - Saturday: 08:00-20:00
Please note: this number is only for BA customers with a hearing impairment requiring use of a minicom system. British Sign Language (BSL) Video Relay Service with SignLive Monday – Saturday: 0900-1700
Terminal Facilities
1. Lifts to all floors (with wheelchair capability)
2. Wheelchairs (we have a number of attendant assist chairs along with a child wheelchair).
3. Accessible toilets with help buttons/cords (Two accessible toilets are situated in the Landside concourse, one upstairs in the viewing lounge and one on the ground floor. One in the Departure Lounge and one in the Arrivals Hall.)
4. Baby changing facilities
5. Access from car park to aircraft (through the terminal, security and into the Departure Lounge) is all on one level.
Car Park Facilities
1. Help buttons on entry barriers
2. Six reserved spaces for 'Blue Badge' holders in the main car park.
For security reasons vehicles cannot be left unattended at the front of the Passenger Terminal.
Passengers with reduced mobility or disabilities and requiring assistance may be dropped off at the departure entrance to the main concourse where help will be provided by airport staff to help passengers to check-in if required.
Security
The security screening prior to departures is located on the ground floor close to the lifts. Airline staff will assist as required from this point to onboard the aircraft.
Please show and alert security staff to any medications or medical equipment that you are carrying and require for your flight prior to security screening.
If you are able to stand unaided, then you will be invited to enter our body scanner by security staff. The body scanner is used if a more detailed scan is required following the security archway. Arrangements for wheelchair users will remain unchanged.
You will enter the security area after your boarding pass has been scanned. Once you have been security screened, you will have the choice to leave security via the duty free shop or via a separate door. Please let security staff know which option you would prefer.
You can go to our passenger information tab on the home page and view security/liquids on the drop down, this will prepare you for security and any liquid requirements.
Reserved seating for those needing assistance
There is a seating area in departures reserved for anyone requiring assistance. It has been placed at the end of the departure lounge, where there is less noise. Thanks to a donation from Alderney Cancer Relief there are two recliner seats to ensure comfortable seating is available for those who might need it. This area also has toilets and a free public water fountain nearby.
Staff will be able to direct or take you to this area. It's likely you will be boarding the aircraft first before other passengers so please follow any instructions of staff before you leave departures.
Assistance on arrival
Airline staff will be available on arrival from the aircraft through arrivals and baggage reclaim to the main terminal concourse. Airport staff will provide assistance from arrivals hall to the bus stop, taxi rank, or private vehicle pick up.
23rd November 2017
The ‘Think Differently about Disability’ celebrations will be held on Friday 1st December in the lead up to the UN day – International Day of Persons with Disabilities (IDPwD), 3rd December 2017. The celebration aims to recognise the outstanding achievements of organisations, groups and individuals that have worked to improve accessibility and inclusion for disabled islanders…
22nd November 2017
G4S Channel Islands, the leading security services provider in Guernsey, has been awarded a 5-year extension of the Ports security contract for the airports and harbours for the Bailiwick of Guernsey. The contract covers all of the security elements of the airports and harbours in both Guernsey and Alderney, including central search and all passenger and luggage screening. G4S Channel Islands has…
17th November 2017
We are experiencing some teething problems with the new Pay Stations in the Terminal Building. We are working with the provider to rectify these issues as soon as possible. New features, such as contactless payment and pre-payment cards will be provided in due course. We apologise for any inconvenience this may cause and will keep you updated on progress.
8th November 2017
Looking for a new and exciting career in marketing, design and public relations? Guernsey Airport / Guernsey Harbours are looking for a Customer Relations Officer to join their team.Click here to view Job Description
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